Right to Cancel Notice


Right to Cancel Notice

Right to Cancel

You have the right to cancel your declaration of contract in writing (e.g. letter, fax or e-mail) within a cooling off period of 14 days without providing a reason, or, if you receive the goods during this period, by returning the goods. The cooling off period shall commence upon receipt of this notice in written format but not before the goods have been received by the recipient (in the event of repeat deliveries of the same type of goods, not before receipt of the first partial delivery) and not before we have complied with our duties to supply information pursuant to Article 246, Section 2 in conjunction with Section 1, paragraphs 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) and our duties pursuant to Section 312g, paragraph 1, clause 1 of the German Civil Code (BGB) in conjunction with Article 246, Section 3 EGBGB. Cancellations shall be deemed to have been made within the permissible time frame providing the cancellation notice is sent or the goods are dispatched for return within the cooling off period. Please send your cancellation request to:

Rund-ums-Bein online shop, ECOSANA medical products, an FMT Medizintechnik GmbH subsidiary, Managing Directors: Christian Suchomski, Dr. Hartwig Frinke , Heganger 16, 96103 Hallstadt, fax: +49 (0) 951 - 40 777 535, e-mail: info@rund-ums-bein.de.

You can use the canvellation form provided below, however you are not obliged to.

Consequences of Cancellation
Where cancellation is duly requested, any received benefits and, where applicable, any fruits or benefits of use (e.g. interest) must be returned by both involved parties. If you are unable to return or reissue the goods or benefits (e.g. usage benefits) that you received in full or in part or only in a deteriorated condition, you shall be required to pay compensation to the value of the loss. You shall only be liable to pay compensation for the deterioration of the goods and benefits used if the uses or deterioration are due to handling the goods in a manner that goes beyond checking their properties and working order. ‘Checking their properties and working order’ means testing and trying out the goods to the same extent as would be possible and usual in a shop. Goods that can be shipped via parcel service should be returned at our risk. You shall be liable for the standard costs of returning goods if the goods delivered correspond to those ordered and the cost of the returned item does not exceed €40.00 or if the item price exceeds this amount but at the time of cancellation you have not yet paid in full or made the contractually agreed partial payment. In all other cases, you shall not be liable for the cost of returning the goods. We shall collect any items that cannot be shipped via parcel service. All repayment obligations must be fulfilled within 30 days. This period shall commence for you upon sending us your notice of cancellation or the item, and for us, upon receiving your notice of cancellation or the item.

End of the Right to Cancel Notice


Cancellation form
If you like to cancel your contract please fill out the form and send it to the address provided on the form.
> Download the cancellation form here.

The right to cancel shall not apply to the provision of goods that have been manufactured to customer specifications or clearly tailored to personal needs.

The following information does not constitute binding criteria for executing your right to cancel:

(1) Dirt and damage must be avoided. Where possible, please return the goods in their original packaging together with all accessories and packaging components. Protective outer packaging should be used as necessary. If the customer no longer has the original packaging, packaging that provides suitable protection against transport damage must instead be used.

(2) Please return the goods to us postage paid and retain the proof of postage. If you are not liable to pay the postal charges, we shall gladly reimburse you for these in advance on request.


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